POOR AND BAD CUSTOMER SERVICE

On Sunday 03-December-2023 I logged a complaint as I was unable to connect via WhatsApp and via email, The email response was that the ticked was logged with the Technical team and will take about 24-72 hours, up until today I have not received any feedback via email. There was no response. via WhatsApp until I did a follow up on Tuesday the 05-December-2023, was requested to send Router serial number which I did. I was told that the ticket has been assigned to Regional Ops team to investigate and dispatch a technician if needed. On the 08-December-2023 I did another follow up as no one keeps me updated regarding the progress. I was only sent a message saying issue has been escalated with the Ref number ISP-*** but explaining how far are they with resolving the issue at hand. Tomorrow the 10-December-2023 will be a full week with no connection and what irritates me is the fact that no bothers to update me from VUMA and when I am doing a follow up they don't seem to care about this issue I am facing. I am so unhappy with how they deal with customers