Poor after sales service and lack of communication

I'm extremely disappointed in the service. It has been almost 2 weeks now and still I get the same answer from almost 15 consultants I spoke with on the phone, "This has been escalated to our specialists" I've been without internet for almost 2 weeks, I had to spend extra just so I have some type of internet connection when I work from home. Order was placed and received in June month already just before I moved homes. I was asked to make payment and I did so on time, but after sales service are very poor with a lack of consistent communication or whatsoever.

I've been with them for years and always made sure I pay on time but now when I asked what's the delay, I can not get this matter resolved by them.