sM
sthembile M

1 reviews | Active since Sept 2022

15 Sept 2022, 13:36

POOK *** SERVICE

this Andrieo has given me *** service as i requested assistance.i have not be able to utilize internet at home as i am working from hom for the past two days, couldnt help kids with homework also. and this guys has beeeb giving me round and about on how to fix it .YOUR SERCIE IS VERY POOR AND I WONT EVEN RECOND IT TO OTHER PEOPLE AS ITS NOT BEING SORTED OUT. I WILL BE TAKING THIS FURTHER I KNOW MY RIGHTS AS A SOUTH AFRICAN CITIZEN I WILL GO TO CONSUMER PROTECT ACT TO REPORT YOUR ****EN SERVICE. IF NOT SORTED OUT BY THIS AFTERNNON I WILL HAVE TO CANCEL MY SERVIVES WITH YOU AND WIL;L GO TO ALL MEDIA PLATFORM REGARDING THIS. WHATS WORSE I HAVE TO PAY FULL AMOUNT MONTH END WHILE I HAVE DAYS WITHOUT INTERNET THIS IS A ******* .

0
Replies (4)
Vumatel
Vumatel's reply15 Sept 2022, 14:27
Official
Good day Sthembile
We apologize for the experience thus far.
Kindly provide us with your full address and account holder details. We will assist with your inquiry.

Kind Regards
Vuma team
sM
sthembile M's update15 Sept 2022, 15:05
Reviewer Update
8251 sibanyoli street dobsonville ***7904 for further question
sM
sthembile M's update15 Sept 2022, 16:56
Reviewer Update
Hi

Network only came for few min then gone again please attend to this matter urgently as i work on the net all day.

Vumatel
Vumatel's reply16 Sept 2022, 08:12
Official
Good day  Sthembile 
Please note that our Technician team has been dispatched to your premise for a connection inspection as there is a possible fibre break however we do not have an estimated time of arrival. We have requested an ETA from the team and we will revert once feedback is received.


Kind Regards
Zoleka Guca