Pole failure connection

Connection was out since the 16th of July till to date. I have been doing follow ups and only yesterday they have escalated to level 2 as they say. These are my two reference numbers that they gave me ***9 and WA214779. Called them today and they advised me that my area is high risk all of a sudden but seen them last week and couldn’t fix a thing in the area. All they care about is to send a reminder of the voucher will be expiring soon and they expect me to purchase one I can only do that once my line if up and running and the last that I spoke to from Vumatel told me they said they will come fix my pole on the 28th of July imagine. They just don’t take their clients serious these people. They are a joke indeed I am really not happy with their service at all.