BD
Ben D
1 reviews | Active since Oct 2024
24 Oct 2024, 11:55
Please update my Payment details to reconnect my Wifi
I need to update my payment details but the Vumareach/Supersonic system is not allowing me when I called I was told there was an error that Vuma must clear emails were sent by supersonic consultants but no response from Vuma Ref..SST 498837 I just need to be able to update my payment details so that I can have access to WIFi my contact number is ***
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
24 Oct 2024, 13:27Good day, Ben Daza.
Thank you for getting in touch.
Your billing relationship exists with your ISP. Therefore, any billing issues can be directed to them. The reference number provided is the ISP's internal reference, please get in touch with your ISP and follow up.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your billing relationship exists with your ISP. Therefore, any billing issues can be directed to them. The reference number provided is the ISP's internal reference, please get in touch with your ISP and follow up.
Kind regards
The Vuma Team
Vumatel's reply24 Oct 2024, 13:27
Official
Good day, Ben Daza.
Thank you for getting in touch.
Your billing relationship exists with your ISP. Therefore, any billing issues can be directed to them. The reference number provided is the ISP's internal reference, please get in touch with your ISP and follow up.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your billing relationship exists with your ISP. Therefore, any billing issues can be directed to them. The reference number provided is the ISP's internal reference, please get in touch with your ISP and follow up.
Kind regards
The Vuma Team
BD
Ben D's updateReviewer Update
24 Oct 2024, 13:57Supersonic says they cannot unlock the arrow only Vuma can clear the error, They are saying they are waiting for Vuma response to clear the error which is making it impossible for me to update my payment details, can you please help I have been without internet for two weeks now
BD
Ben D's update24 Oct 2024, 13:57
Reviewer Update
Supersonic says they cannot unlock the arrow only Vuma can clear the error, They are saying they are waiting for Vuma response to clear the error which is making it impossible for me to update my payment details, can you please help I have been without internet for two weeks now
BD
Ben D's updateReviewer Update
24 Oct 2024, 14:15Supersonic said they cannot clear the error...
BD
Ben D's update24 Oct 2024, 14:15
Reviewer Update
Supersonic said they cannot clear the error...
Vumatel's replyOfficial
24 Oct 2024, 15:46Thank you for your response.
Please provide us with your Vumatel ticket number for the escalation from Supersonic.
Kind regards
The Vuma Team
Please provide us with your Vumatel ticket number for the escalation from Supersonic.
Kind regards
The Vuma Team
Vumatel's reply24 Oct 2024, 15:46
Official
Thank you for your response.
Please provide us with your Vumatel ticket number for the escalation from Supersonic.
Kind regards
The Vuma Team
Please provide us with your Vumatel ticket number for the escalation from Supersonic.
Kind regards
The Vuma Team
BD
Ben D's updateReviewer Update
25 Oct 2024, 12:31 My Ref no is SST 498837 Supersonic says they do not have permission to clear the error only Vuma can do it but they are not getting any response from Vuma, please help
My contact is ***
Email: ***
ID No. ***
My contact is ***
Email: ***
ID No. ***
BD
Ben D's update25 Oct 2024, 12:31
Reviewer Update
My Ref no is SST 498837 Supersonic says they do not have permission to clear the error only Vuma can do it but they are not getting any response from Vuma, please help
My contact is ***
Email: ***
ID No. ***
My contact is ***
Email: ***
ID No. ***