Please let me know urgently

Good evening My name is Ricardo Williams id nr ***,I reside at 972 Squarehill crescent,Geluksdal and recently join your services. Since your services have been installed I had endless issues, firstly with connecton issues and then to pole issies and the list is endless. I even spoke to Keke your field agent that tried to assist where ever she can.I asked for an upgrade as my line was a bit slow and was escalated and is still waiting.I also made a R500.00 deposit online as could not pay online as I use to. I send all relevant copies of what was paid and until today, no one came back to me. Keke has since left and now I’m dealing with a new field agent…don’t know his name which Keke advised me on, but still had no luck. He managed to send someone to come and look.The technician called and said he found the fault but at another pole down the road,but is now occupied full of bee’s and he cannot work there and closed the ticket. I have been reaching out to the helpline is very useless, there is hardly no response and is very frustrating. Today is exactly 1 week and 2 days without Internet. I would really want someone to call me personally as I’m very frustrated as I’m paying for a service I do not get. I really hope this email finds someone that can look into my query and call me back. My phone number is listed below