PLEASE FIX THIS OR REFUND MY MONEY!!!!!!!!!!!!!

I have paid these guys R399 to reactivate my policy in which they asked for my cell number and they found my profile then sent a link. I then asked how long it would take and they said 24/48 hours. They asked for my router's serial number (S/N) and I gave it to them but they told me it is linked to my brother.

I do not understand how when we first asked that my profile gets transferred to my brother, we were told it is impossible and now this!?????

PLEASE FIX THIS OR REFUND MY MONEY!!!!!!!!!!!!!