PLEASE FIX THE LINE! VUMATEL! 2ND COMPLIANT

Its been more than two weeks since we have paid for vumatel/supersonic fiber.

The technician at supersonic fibre came to install the fibre and said that they first need to fix the line before proceeding with the installation. The technician confirmed that he reported the issue to vumatel. I have also called in to report that someone needs to come and fix the line so that the technician can install fibre and still no one has come.

Had I known that this would happen I would have first called them to come and fix the line before paying for a service. I have lost a week of fibre. Please urgently come and fix the line!

Ticket number is ISP-465658 . Please follow up on the request to get a technician to fix the line.