PLEASE ASSIT

Can someone from Vumatel give me a clear answer on the status of my internet line, as apparently there is another line that seems to be active on my line. Which is preventing my isp to set up my internet.

I know we are all working through extreme circumstances and that this is technically not your fault but it has be 14 days of no internet and no clear solution from my isp because they are waiting for activation from Vumatel

It is not our fault that the previous tenant didn’t cancel his isp, pay for his account or that we can’t get ahold of them to have him cancel

For all we know this person might be in jail But we have to suffer?! This is completely unfair

Someone from head office please read my emails. And help cancel the previous tenants line. Please! I’ve sent in proof, I’ve called Mweb, I’ve called the other isp, I’ve called Vumatel. It’s been 14days of this back and forth!

Please can someone please assist me! Ticket MWB***8 VT-BR-OB-2195