Please activate my Fibre Line

Good morning I would like to know when my Fibre line will be active why does it take so long the other time when I signed up it didn't even take 2hrs for the line to be active now I am waiting since Monday morning 10am and VOX keep on giving the same updates that Vuma is attending to it seriously,you guys are making me question myself for coming back to VOX again knowing their communication is bad,how can it be the same updates since Monday morning after the installation was done,they keep on saying they are waiting on Vuma to assist please assist with Vuma with the line activation installation was done it will be highly appreciated thanks.