PING PONG between Telkom and Vumatel Pathetic service

I have had an ADSL line with Telkom years ago that I cancelled when Fibre was installed in our area. I signed up with Vumatel with Telkom being my ISP. Thursday evening our Internet just stopped. LOS light on the Vumatel rooter with a solid red light on the Internet on the D-Link rooter. Telkom refers me to Vumatel, Vumatel refers me to Telkom. I have been playing this game the whole long weekend. I had to buy R300 data so that I could work from home. Now this morning Vumatel informs me that my service with them was CANCELLED from telkom????? I never cancelled the service. I am so sick and tired because all airtime gets used to hold on for one of the consultants to assist, which they clearly cant do.......... The after service with Telkom is a big problem so if I don't have a VUMATEL account, I want a full refund of the last 3 years spend on TELKOM paying for what service according to VUMATEL I HAVE NONE.