PN
Phumzile N

1 reviews | Active since Dec 2017

09 May 2024, 13:32

Piller to Post

I had a problem with paying on Webafrica site where i was notified my number doesnt correspond with any profile on system whilst i have been sing my number from inception and that was in 2021, so in the process of me trying to pay the advised the problem lays with Vuma contacted Vuma and was advised the problem is with Webafrica until by error whilst trying to sort out the problem I pressed cancelled button, immediately called webafrica and explained the error that was made than was advised they cannot recall an cancelled service but to order another one. All good that was done with webafrica again and was paid for immediately as I work from home and cannot afford to not have no internet coverage only after that I was told they need to just activate my line as no installation is required as I already have a router that was on 06-05-2024 I call them every hour and everyday since that day am being taken from Piller to Post as Vuma advised problem is with webafrica and webafrica states the problem is with vuma everyday same issue on cancellation and activation between vuma and webafrica I don't really think anyone knows what or where the problem is, I am a work from home candidate am yet to loose my job because of webafrica and Vuma who a service is paid for but no delivering with the high unemployment rate in South Africa would you employ me should I be dismissed because I couldn't perform my duties because of lack of internet and I repeat that was paid for?. Am really hoping by the end of business today my service should be active and no issues at all. Hello Peter was my first call and should it not be resolved am going to take it up with The Office of the Consumer Goods and Service Ombud.

Phumzile Ngobese *** Contact me should you need further information.

0
Replies (6)
Vumatel
Vumatel's reply09 May 2024, 13:42
Official
Good day Phumzile

Please contact your ISP for any assistance with billing and payment inquiries.

Kind Regards
The Vuma Team

Best regards,

PN
Phumzile N's update09 May 2024, 13:55
Reviewer Update
Am quite disappointed that a big organisations public relations officer of complains office does not take time to read and understand complains because should you have read to understand than you would not be referring me but instead fixing my line.
Please read than only reply.
I am taking this up with every Ombudsman known to assist consumers aswell as ICASA
Vumatel
Vumatel's reply10 May 2024, 09:53
Official
Good day Phumzile

Please email us with your proof of payment using the provided email address, and we will advise on your inquiry.
***

Kind Regards
The Vuma Team

Best regards,

PN
Phumzile N's update10 May 2024, 09:58
Reviewer Update
Please lease with Jabulani from Soweto Office.
He knows my story that's if you want to anyway.
If not than you can keep your service Vuma.
I've had it with the ****ty service you offer us.
Vumatel
Vumatel's reply10 May 2024, 12:58
Official
Good day Phumzile

Please email us with your proof of payment using the provided email address, and we will advise on your inquiry.
***

Kind Regards
The Vuma Team

Best regards,

PN
Phumzile N's update13 May 2024, 09:36
Reviewer Update
It's a new week and still nothing has been done.