Perimeter Wall Damaged during digging

My propertys' perimeter is near to collapse and is cracked due to Vumatel technician's digging right against the wall foundations. I called on 05/12/2017 to log a ticket (31038) with Monuthu at the call center and was told a technician would contact me within 48 hours. I followed up on 07/12/2017 after not being contacted and was informed that the ticket was closed with no reason assigned to it. I asked to speak to a supervisor: Odirile. I was on hold for 17 minutes! I was assigned a new ticket (31774). I asked when the first ticket was closed, which was on the same day it was logged, i.e. 05/12/2017! So my ticket was not taken seriously, noone can tell me why it was closed or why noone contacted me. Odirile refused to escalate the matter higher up the chain of command (because clearly he is the boss and reports to no one). I was told a technician, Oliver Parkinson, would be in touch with me today. I have zero trust in Vumatel and I am not even a client! This is disgusting! If this is how you treat your potential client base its a real indication of how you treat clients.

And Niel Schoeman, CEO of Vumatel, I will be in touch with you soon.