Payment made with no connection

I am beyond frustrated and disappointed with Vuma flycool , on the 27th of June I have made payment because my connection has been disconnected , normally I would get an sms stating that I am reactivated however on that day I didn’t … I decided to do the protocol to do a follow up with my bank if it went thru , my bank advised that it went thru however it’s still pending I should check after 48hours of which I did and the payment was no longer pending , it went through to Vuma , every time I make contact with Vuma via WhatsApp I will be rep**** after a day with no way forward , I also make contact with Vuma via their live website and I’ll never get a response , I am always told they have a back log of messages , till today my matter is left hanging I am still disconnected, and what’s sad is that I am working from , my work is on standstill there is no way I can go to the office cause i am on maternity leave … I don’t understand the level of unprofessional this is , I am highly disappointed with Vuma’s service delivery and customer service , u guys can do better , what’s worse is that they don’t have a phone line you literally deal with them via WhatsApp or their website if not an email

Please can I get my connection activated so that I can proceed with my job