Payment made- No service

My debit order had bounced or was declined. I requested a payment link,made payment on the 28th of February 2024,

1st week My network was restored for 1 day(Friday afternoon, Saturday morning off), then I received an error, there was no network. Supersonic sent out a technician after numerous attempts at trying to get the issue resolved via Whatsapp or telephone.

2nd week, I contacted them EVERYDAY via Whatsapp and calling to be told our payment is still pending AFTER 2 WEEKS? Then they reset god knows what and end of week 2 we have connection Friday evening, Saturday morning and nothing Sunday.

Week 3 we made contact AGAIN same issue, no network connection or login/authorization required. The agents during this week had escalated the issue numerous of times but no actual result.

eventually in week 4 we get through to a gentle man names Sachin, he took on the issue, called us back when he said he would, he escalated the matter, followed up internally and then came back to us with feedback. Then we had connection for the last day of the 28 day cycle.

Now my internet if oddline because they want a payment for the month of April, when I paid for the month of March and received all of 4 days. Where is the rest of my 24 days?

I have attempted to resolve this with Vuma but no luck. Terrible service, communication and lack of accountability.