Payment made but no fibre installed over a month

Disappointed is an understatement, I did an application on the 14th June 2024 via an agent and made a payment on the 18th June 2024. I was told the installation will take place with 14 working days. I kept on getting emails regarding I need to make a payment which I already did and this was confusing to me. I then got a call from another agent telling me that the pole number I had provided is not active, I submitted another pole number because I have two poles that are closer to my house. Next thing you know it I got another reference number and I am required to make another payment. At this point no one seems to be able to assist me even the WhatsApp number is not user friendly and when I call the contact number it is an auto reading that redirects us to a WhatsApp number which is not helpful at all. I have decided that I need my refund back because no one has called be back or come to my house to instal the fibre in the house it's been a month now and still no progress Non whatsoever.