Payment Issue

I have never experienced such poor service in a SP, my fibre was disconnected due to nonpayment and i manage to pay on the following day via Easy Pay bank app. My internet is not reconnect till today, i called Cool Ideas connect department with useless agents keep on telling to provide proof of payment which I did provide. Cool Ideas blaming Vumatel and Vumatel saying his got nothing to do with payments. If possible, I'll advise anyone using Cool Ideas to look for better service provider before you experience my poor treatment, poor service, lack of communication. Both Vumatel and cool ideas such a nonsense