Payment Issue!!

I made a payment of R399 on Thursday morning, but I have not received any confirmation SMS, nor have I been connected to the service. Despite reaching out to both Vuma and my service provider, SADV, I have not received any helpful assistance. I have provided all the necessary proof of payment, yet both parties insist that my payment does not reflect in their system.

This lack of professionalism and failure to attend to customer inquiries is unacceptable. The provided WhatsApp and email contacts have proven to be ineffective, and I am left without any resolution. At this point, I feel my money is gone with no service rendered, which is highly concerning.

I am requesting immediate attention to this matter and a proper resolution. I need a refund and cancelation. My money is gone just like that. Vuma and their service provider SADV they are a **** period!