MM
Marci M
1 reviews | Active since Apr 2026
29 Apr 2026, 12:54
Payment and re connection issues
My wifi was suspended, I called vuma and I was moved from SADV to vodacom I paid as per sms I received. I called Vodacom to enquire about my new passwords. Vodacom sent me to Vuma as they didn't receive payment and I paid as per sms received. As to date I have no wifi Vodacom doesn't recognize my easy pay number. Can vuma kindly refund or reconnect me
Bad service ever experienced
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
29 Apr 2026, 14:48Good day Marci
We hope that you are well
We are truly sorry to hear about your experience. Kindly be advised that we have escalated the matter to the team for assistance.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Kindly be advised that we have escalated the matter to the team for assistance.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply29 Apr 2026, 14:48
Official
Good day Marci
We hope that you are well
We are truly sorry to hear about your experience. Kindly be advised that we have escalated the matter to the team for assistance.
Kind Regards
The Vuma Team
We hope that you are well
We are truly sorry to hear about your experience. Kindly be advised that we have escalated the matter to the team for assistance.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
29 Apr 2026, 15:24Hi Marci
The team is kindly requesting that you please confirm the serial number starting with ***.
The team is kindly requesting that you please confirm the serial number starting with ***.
Best regards,
Vumatel's reply29 Apr 2026, 15:24
Official
Hi Marci
The team is kindly requesting that you please confirm the serial number starting with ***.
The team is kindly requesting that you please confirm the serial number starting with ***.
Best regards,
MM
Marci M's updateReviewer Update
30 Apr 2026, 11:23***A4
MM
Marci M's update30 Apr 2026, 11:23
Reviewer Update
***A4
Vumatel's replyOfficial
30 Apr 2026, 12:17Good day, Marci.
Thank you for getting back to us.
The status of your order in our system is: ready for payment under your ISP (SADV)
Kindly advise if the payment was made.
Please note that your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
The status of your order in our system is: ready for payment under your ISP (SADV)
Kindly advise if the payment was made.
Please note that your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply30 Apr 2026, 12:17
Official
Good day, Marci.
Thank you for getting back to us.
The status of your order in our system is: ready for payment under your ISP (SADV)
Kindly advise if the payment was made.
Please note that your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
The status of your order in our system is: ready for payment under your ISP (SADV)
Kindly advise if the payment was made.
Please note that your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them.
As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards,
The Vuma Team.
Best regards,
MM
Marci M's updateReviewer Update
30 Apr 2026, 12:28I was moved from SADV to Vodacom
I paid vumaVodacom.
Easy pay reference I used was:*** and also advise why did a vuma employee give me such advise and move to vodacom
I paid vumaVodacom.
Easy pay reference I used was:*** and also advise why did a vuma employee give me such advise and move to vodacom
MM
Marci M's update30 Apr 2026, 12:28
Reviewer Update
I was moved from SADV to Vodacom
I paid vumaVodacom.
Easy pay reference I used was:*** and also advise why did a vuma employee give me such advise and move to vodacom
I paid vumaVodacom.
Easy pay reference I used was:*** and also advise why did a vuma employee give me such advise and move to vodacom
MM
Marci M's updateReviewer Update
30 Apr 2026, 12:49I was speaking to vodacom now and they said the fault is on your side because u gave them a wrong address. So now I must run around with my airtime to call vodacom. Your agent clearly is ***********. Call vodacom or call me so that we sort this out. I can not wait for 30 days for refund of which u guys made q mistake. One can not just order a Fibre without a reason. This is work related. Now I must buy data to be able to work. This is utter nonsense
MM
Marci M's update30 Apr 2026, 12:49
Reviewer Update
I was speaking to vodacom now and they said the fault is on your side because u gave them a wrong address. So now I must run around with my airtime to call vodacom. Your agent clearly is ***********. Call vodacom or call me so that we sort this out. I can not wait for 30 days for refund of which u guys made q mistake. One can not just order a Fibre without a reason. This is work related. Now I must buy data to be able to work. This is utter nonsense
Vumatel's replyOfficial
04 May 2026, 09:12Good day, Marci.
Thank you for getting back to us.
Please note that we do not have any orders with Vodacom under your name. As advised, the order we have for your account is with SADV.
Kindly provide us with the order number you received from Vodacom, starting with OVC, LVC or OVR, and your full address.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Please note that we do not have any orders with Vodacom under your name. As advised, the order we have for your account is with SADV.
Kindly provide us with the order number you received from Vodacom, starting with OVC, LVC or OVR, and your full address.
Kind regards,
The Vuma Team.
Best regards,
Vumatel's reply04 May 2026, 09:12
Official
Good day, Marci.
Thank you for getting back to us.
Please note that we do not have any orders with Vodacom under your name. As advised, the order we have for your account is with SADV.
Kindly provide us with the order number you received from Vodacom, starting with OVC, LVC or OVR, and your full address.
Kind regards,
The Vuma Team.
Thank you for getting back to us.
Please note that we do not have any orders with Vodacom under your name. As advised, the order we have for your account is with SADV.
Kindly provide us with the order number you received from Vodacom, starting with OVC, LVC or OVR, and your full address.
Kind regards,
The Vuma Team.
Best regards,