Payment allocation

On the 18 /11/23 - 22/11/23 i made a payment to Vuma and yet my services were cancelled.I have not been using wifi since and whenever i asked for help on their whatsapp no i was told that they still trying to allocate the funds yet i have sent them proof of payment (my bank statement) Its been a whole month without wifi ,i had to buy data myself for a whole month infact Vuma deducted again on the 16 /12/23 yet my services are still suspended ..I am not just furious i am too angry this is too much o dont think anyone one would accept this kind of treatment …Vuma (Sadv) is the worst when it comes to service i would never recommend it to anyone !!!