Paying fro nothing

No connection but we are paying premiums, why muat you guys continue to deduct money from our accounts but you are aware theres no connection, you were able to apologize saying you can be able to work in Khayelithsa, yet you stil deduct money? What for, because we not connected, so wht are we paying for, last mo the we were connected for only 1 week, the rest of the month theres was no signal, why do you continue to deduct but you are aware that we have no connection, make me understand. I want my refund from last month, i will start paying again omce connection is restored. Its simple