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KD
Katlego D

1 reviews | Active since Apr 2025

30 Apr 2025, 09:16

Paying for a service you not receiving,

Its been 3 weeks that I was unable to use my WiFi due to connectivity, tired all means of communication with them but still nothing, so it means I paid for a service i never used nor enjoyed. Since I was told that they lodged a complaint with their maintenance department till this day.....

0
Replies (6)
Vumatel
Vumatel's reply30 Apr 2025, 10:15
Official
Good day Katlego 

Please provide us with your full address and we will advise on your connectivity status.

Kind Regards
The Vuma Team
Vumatel
Vumatel's reply30 Apr 2025, 11:42
Official
Good day Katlego 

Please advise if the account holder is Dali Mnini.

Kind Regards
The Vuma Team
KD
Katlego D's update30 Apr 2025, 11:43
Reviewer Update
Yes
Vumatel
Vumatel's reply30 Apr 2025, 12:12
Official
Good day  Katlego 

Please follow up with your ISP(SADV) as your service has expired and payment is required on our end.

Kind Regards
The Vuma Tea
KD
Katlego D's update30 Apr 2025, 12:20
Reviewer Update
how do you pay for a service that I did not get this month...can I have a refund or a technician sent within the next 2 hours as you are rendering to be ***********
Vumatel
Vumatel's reply30 Apr 2025, 14:32
Official
Good day Katlego 

Please contact your ISP for any assistance with billing and refund inquiries as we unfortunately can not advise on account related inquiries. We apologize for the inconvenience thus far.

Kind Regards
The Vuma Team