Paying for a service I can’t use and no proper support

I had my Wi-Fi installed on the 9th, and ever since then the service has been extremely unreliable. The connection is inconsistent, and even on the days it does work, it suddenly stops working around 7pm without any explanation.

I reported the issue multiple times and was informed that there is a fibre fault on the line. A ticket was logged, and a technician eventually came out to “fix” the router. Unfortunately, the connection only worked for a few hours before the exact same problem returned. Clearly, the issue was never properly resolved and only temporarily patched.

What makes this even more frustrating is that despite continuously reaching out to technicians and trying to get assistance, I still feel like I’m not getting real help or proper support. Every time I ask for updates or assistance, I’m either redirected somewhere else or told to wait longer while the problem remains unresolved.

Now I’m being told to wait until Monday for further assistance, meaning I have to go days without internet access, yet I’m still expected to continue paying for the service even though I can barely use it. It’s unfair to charge customers for a service that is constantly offline and unreliable.

I rely heavily on stable internet access, and this entire experience has been exhausting and disappointing. The lack of communication, temporary fixes, delays, and poor customer support have made this situation even worse.

At this point, I need a permanent solution to the problem, proper communication from the service provider, and fair billing that reflects the amount of time I’ve spent without working internet.