Paying customer - not connected

I am a client of Vumatel through Home-connect, the service was good until I had requested a change of debit date and was informed that I would need to pay twice for one service. I then had to make a new application and made a payment, from the time that the payment reflected up until today (3 days later) I am still not connected.

I called home -connect every day since Monday and was told the ticket was flagged and logged with Vumatel, but no one calls back, no one gives me a ticket number.

I work from home and depend on the internet working 100% without fail, but I am forever calling with a problem. Today I called again twice and was told, switch off the router, switch on the router and check, then told, I will log a ticket with Vumatel. Why can't i deal with Vumatel directly, why don't they have a contact number?