SD
Samantha D
1 reviews | Active since May 2025
02 May 2025, 10:26
PayFast/Afrihost change of bank details
WORSE service ever!!
For the past 6 months I been debited on 2 separate bank accounts!! I tried cancelling the one and still I am being debited.
Between AFRIHOST and PAYFAST someone is *****ing my ****ING money and I have now had enough!!! Everyone you call can never help you and end up blaming each other.. Its a disgrace actual.
I have now cancelled by Afrihost account to try and get rid of this *** but still I was debited on the 1st May 2025.
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
02 May 2025, 11:29Good day Samantha
Please contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply02 May 2025, 11:29
Official
Good day Samantha
Please contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and payment inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
SD
Samantha D's updateReviewer Update
02 May 2025, 13:10And this is the response I get all the time, when I do contact them they tell me, it's payments they can't see. Back and forth.
I know you guys as Vumatel don't care, you get your commission from this, but atleast try and show you are worthy of owning your business.
Thank you for your useless response we will just cancel everything and go with normal network provider.
We just don't learn in SA, government owned entities just keep on doing us an injustice.
I know you guys as Vumatel don't care, you get your commission from this, but atleast try and show you are worthy of owning your business.
Thank you for your useless response we will just cancel everything and go with normal network provider.
We just don't learn in SA, government owned entities just keep on doing us an injustice.
SD
Samantha D's update02 May 2025, 13:10
Reviewer Update
And this is the response I get all the time, when I do contact them they tell me, it's payments they can't see. Back and forth.
I know you guys as Vumatel don't care, you get your commission from this, but atleast try and show you are worthy of owning your business.
Thank you for your useless response we will just cancel everything and go with normal network provider.
We just don't learn in SA, government owned entities just keep on doing us an injustice.
I know you guys as Vumatel don't care, you get your commission from this, but atleast try and show you are worthy of owning your business.
Thank you for your useless response we will just cancel everything and go with normal network provider.
We just don't learn in SA, government owned entities just keep on doing us an injustice.
Vumatel's replyOfficial
02 May 2025, 14:14Good day Samantha
Please note only the ISP manages your monthly billings on your account. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please note only the ISP manages your monthly billings on your account. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply02 May 2025, 14:14
Official
Good day Samantha
Please note only the ISP manages your monthly billings on your account. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please note only the ISP manages your monthly billings on your account. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team