1 reviews | Active since Dec 2016
Pathetic Vumatel service! Think twice before signing up with them...
Terrible, terrible, terrible service from Vumatel. We have been sitting without an internet connection since Friday 23 February 2018. Phoned them at 13:30 (as per call register). Had an 8 minute conversation with them, after which we were told "our system is to slow, we will call you back in 15min". Guess what... it is now Sunday 25 February 2018 at 14:40 and the pathetic "service" team still did not call back, or fix the line. Vumatel, please confirm that I will receive a pro-rata deduction on the bill this month?
Good day Dr Louw,
We truly apologise for the experience thus far, we have just tried to make contact with you via telephone but there was no answer. We have checked the ticket number that was logged (48532) and we will make contact with our Support department to speed up the process.
Kind regards,
The VUMA Team
Good day Dr Louw,
We truly apologise for the experience thus far, we have just tried to make contact with you via telephone but there was no answer. We have checked the ticket number that was logged (48532) and we will make contact with our Support department to speed up the process.
Kind regards,
The VUMA Team