Pathetic Vumatel Service

The worst service I have experienced.

I have been struggling now for almost three weeks trying to get my fibre line activated. I am the new owner of the property and apparently the object number is subject to abuse policy.

Now each time i try to explain this to the ISP and Vumatel no one seems to know how to fix the issue.

Vumatel blames the ISP. then the ISP blames the Vumatel. It got to such a point that I even drove to the vumatel offices in Bryanston but i was turned away.

Each time a new ticket(i am now on about 6 tickets) is logged its an additional 72 hours turnaround time. Now the order has been escalated to an SDM but again i have to wait for 72 hours.

The unfortunate thing is is that Vumatel is the only infrastructure provider in the area so customer service is last on their list because they know we as customers have to go crawling back is we want to have a fibre line.

Really not what i expected from a company that spear headed fibre in SA. Stop worrying about bottom line and start focusing on your responsibility to your customers!