Pathetic telkom/vumatel

Item: Vumatel
Rating: 1
Author: Ahmed H

Ordered an upgrade from ADSL to fibre. 4 months later, today a courier company delivered à fibre ready router. However no installation of the fibre line has been made at my residence. Telkom than sends an email that installation is complete and that I will be billed from this month. Called the call centre and they say that I should contact Vumatel. Absolutely horrific level of service. Pathetic really. No words could possibly describe the telkom/Vumatel experience.

Helpful (0)

Replies (3)

Vumatel's replyOfficial

01 May 2019, 13:52

Good day

Please accept our sincere apologies for the service you have received thus far.Kindly note that a Vuma Hero will be in contact with you to assist further.

Regards
The Vuma Team

Vumatel's reply01 May 2019, 13:52

Official

Good day

Please accept our sincere apologies for the service you have received thus far.Kindly note that a Vuma Hero will be in contact with you to assist further.

Regards
The Vuma Team

Ahmed H's updateReviewer Update

03 May 2019, 21:08

Still nothing! So many lies.

Ahmed H's update03 May 2019, 21:08

Reviewer Update

Still nothing! So many lies.

Vumatel's replyOfficial

04 May 2019, 09:45

Good day Ahmed

We tried contacting you but could not reach you. Kindly note that we will follow up with your scheduling team and revert.

Regards
The Vuma Team

Vumatel's reply04 May 2019, 09:45

Official

Good day Ahmed

We tried contacting you but could not reach you. Kindly note that we will follow up with your scheduling team and revert.

Regards
The Vuma Team