Pathetic Service: You should be out of Business

If you thinking of getting fibre, please do not use this company. A one-star rating is even too good honestly.

I recently moved to a new property and am a new homeowner. Due to the property having two seperate houses, I requested a move of the white box which is installed into the wall. Afrihost told me that only Vumatel can do this as the box is their property.

On 17 February 2023, a ticket was logged to request that the service be terminated at this premises, which would enable Vumatel to come back out and do the move. I was also informed, "Sir do not worry, it takes 3-5 business day to sort out." After numerous checks with Afrihost basically on the daily, there has been no feedback from Vumatel. I know I have been rude to Afrihost consultants which is not their fault, but there has been no acknowledgment of anything from Vumatel's side on a mere courteous status update.

If the area I was in had more fibre providers and I did not have this stupid white box which required Vumatel's assistance, I would have moved to someone else a long time ago.

I really don't know why I am even addressing this here as they probably won't even look at it. And even if they do, all I'm going to get is, "We apologize for the inconvenience, we have escalated it." This query has been escalated so many times your damn CEO should be calling me at this point.