Pathetic service with no communication

It has been more than a month and still no internet. Our ISP, Afrihost, has escalated our issue and grievances, and still no update.

It started out with a simple line transfer from our old residence (also Vumatel/Afrihost) to our new residence (also Vumatel/Afrihost). Seems lile a simple transfer…

After 3 or 4 weeks of back and forth Vumatel sent staff to confirm the address. All was confirmed and yet we still have no internet - 2+ weeks later the address is apparently still an issue. Yet, no one has been in contact with us and we have to keep following up.

We work from home and have been forced to make alternative arrangements after spending thousands on data.