PATHETIC SERVICE - VUMATEL

Refer to ticket # MWB***7 logged with MWEB who is my ISP. On the 31/08/2022 the service to my house and other houses in the street was cut, due to a technicians coming to "fix" a fault. Today is the 05/09/2022 the problem has still not be resolved. The affected parties have not been informed as to what the problem is, when it will be fixed. Technicians have been to site looked at the cables, and drove off. This is unacceptable, people are working from home, we need the fibre. Myself and others have paid for the service and we are now having to pay for extra data, I have paid and extra R869 for data. The services is pathetic you cannot call in to Vumatel yourself they dont get back to you and nor do you receive any feedback on the problem. Last week when i called, they advised that there was a part that needed to be ordered and it was out of Stock..... We want the fibre fixed please!!!!!!!!!!!!!