Pathetic service topped with lies and lame apologies

Afrihost / Vumatel I really dont know what your service ethos are and why are you in this business if you cannot really address a routine issue. A fault logged on Saturday has not been answered despite your call centre advising they are resolved within 24-48 hours. The Vumatel team who came hinted at a quick fix (details you can gather from my conversations with the Afrihost call centre). The box in the street looks vandalized. Warren at Afrihost said that someone from Vumatel will contact me in the next two hours. I have heard nothing. So Afrihost can you please share your SLA with Vumatel, advise on turnaround times, punitive clauses in your agreement with Vumatel and how do you plan to pay for all the time I have wasted with the follow up. I mean it. I have lost enough of my days since Saturday so kindly do not take it lightly. Clearly if customers dont pay on time, businesses are only happy to levy an interest. So, lets make this fair for all and let me send you my invoice for all this waste of time.