PATHETIC SERVICE PROVIDERS

I requested fibre from Vuma and paid the subscription fee and a lady called me to confirm my address and book appointment for 16.12.2023. The installation team came and confirmed that we do not have an active and should request a refund. Have been trying to reach Vuma nd Home Connect to assist. Home Connect called and advised that they did not activate my account and I should contact Vuma directly. The contact numbber rings without being answered and none of the emails seem to be working.

Home connect advised they will contact Vuma on my behalf but to date, no response, no refund. Ticket Recieved [#472858] [354CSLA]

Recipient: Vumatel (Pty) Ltd Item Name: Recurring Debit Order Sale #47502acb-538d-442d-a41c-89ea***8 Reference Number: *** Payment made today: R 399.00

I PAID FOR A SERVICE THAT I AM NOT ENJOYING I WANT MY REFUND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!