Pathetic service or lack of from Vodacom fibre and Vumatel

I lost connection of my vodacom / vumatel fibre on Tuesday, 17 June 2025 at 10h30 and logged a call. It has been over a week that I called and emailed and have not received any assistance. All they tell me is that they escalated the query. SR***

My daughter lost a chance to be interviewed by a prestigious school overseas and I have a contractual obligation to my company to work from home, provided I have a secure working internet connection. I have spent over R600 (which is my monthly subscription) on topping up data on my phone, kids phones and router just to try to get by but it seems like Vodacom fibre and Vumatel just don’t give a damn.

I am fed up with the service and calling them all the time.