Pathetic Service on Double-the-Speed promotion

In early June my ISP (Mind the Speed) sent me an email offering a fibre double-speed promotion from Vumatel. I would be activated automatically. When the activation did not occur, I logged a call with Mind the Speed to investigate.

It has now been 52 days of up-and-down between Vumatel, MTS and myself. Every time the onus was put on me to prove that I'm not getting the double-speed, which I did countless times.

I sent speed test results using 3 x different speed test tools, using different servers and even plugging my computer directly into the ONT and running the same tests. I did the test from the ONT on 2 different occasions, the first time I supposedly used the wrong tool ( I have to use Speedtest.Net) but all the tools gave the same result, which clearly showed I'm still on my original speed.

This has been a pathetic response from Vumatel, and it's sad that MTS has been dragged into this as I have always received good service from them.

It's time Vumatel realises that not all end-users are *****s and putting out garbage responses to gaslight the customer is unacceptable.

Why do you bother putting out a promotion if you can't deliver? Do you want me to trust you if I do actually decide to upgrade, which I assume was the purpose of the promotion in the first place?