PATHETIC SERVICE ON A VUMA FAULT

-5 stars if this option was available:

ISP to Vuma communication "appears" to be very efficient and the reference number is provided relatively quickly.

However, there is NO communication between client and ISP on the escalation of a query and/or fault on a Vuma line. If there is a fault on the Vuma line, why doesn't Vuma contact the consumer directly to provide an update? If there is a Vuma maintenance team called out to the consumer's site, why doesn't Vuma contact the consumer to provide an update? The ISP escalation to Vuma on a Vuma fault MAY be resolved in 24 hours.

I cannot understand this process and the consumer is left without any feedback on their issue.

A further -5 stars if this option was available:

The Vuma phone lines are never answered.