Pathetic service offering

Over the past few days, not to mention months that I have had my vodacom/vumatel fibre contract, I have never experienced such an inadequacy of service or disinterest in service in my life.

Religiously every 3 weeks I somehow have an outage, this month on the 4th september and now again from Monday 21st September

I have logged a call with Vodacom and since Monday have followed up at least 4 or 5 times a day, and have been promised feedback and call back by Thabo, the manager on the case, however not surprisingly, I have yet to receive any feedback, contact or update...

As nothing has been done from Vodacom side, I took it upon myself to call Vumatel, and Vumatel confirmed that Vodacom has not even logged an ISP reference with them

Almost a week later, and still no one can provide any assistance

I rely heavily on this fibre contract for work purposes and if Vodacom & Vumatel cannot provide the service, I would be happy to spend my money elsewhere with a service provider that actually provides a service