Pathetic Service!!! *****!!

I write this post with nowhere else to turn, hoping someone out there will read this. I am desperate to get the service that I am paying for. I live in a complex with is unfortunately tied into Vumatel's fibre infrastructure. I have pleaded and begged them to resolve my ONGOING issue of no fibre. Is this the type of service you give to your customers? I almost feel like there is a gun to my head as cannot use anyone else. Your disastrous service is worse than having dial up internet! Your call centre agents and service technicians repeatedly lie to me. You have no concept of customer service. I have been pushed from pillar to post with still no resolution up until now. I am demanding that a senior person contact me as I either want this issue resolved or all my money refunded to me. Your service goes out at least 10 days EVERY month and I am left pleading for someone to resolve. You send technicians who have no clue what they are doing. Each technician passes the buck to the next person and no one can resolve. 6 technicians to fix every single call that is logged. If you cannot offer a service, why promise fibre??? Go into some other business that does not require any technical knowledge like selling vegetables!!! I am hoping some reasonable person sees this and responds to my plight! I have had enough of this!