Pathetic Service I have ever experienced.

We have been with Vumatel for almost 4 years. We had ADSL what a mission that was to get that Internet connection up. We had to play middle man between our ISP and Vumatel. I really wanted to tell them to take their solution and go fly with it. We since moved to Fibre Internet still with Vumatel but our ISP have changed since then. I have been down without internet connection again for 2 days. My husband have been constantly following up as my income is link to me being connected all the time. There is not Customer Service what so ever. Again my husband need to play middle man between Vumatel and ISP. It seems the two companies that are in contract / agreement with each other can not communicate. Maybe that this due to the fact that Vumatel have cancelled all their email accounts. None of them work. Or it could be because they have disconnected their telephone lines. You can only get hold of the via Facebook. Geeze this is ridiculous. They don't care if their clients are happy with their solution or are experiencing issues. My question that I have is how the hell does your service get disabled at 2am in a morning and now one know how or why. Yet they can't give me an ETA. Pathetic pathetic pathetic services. My work is customer service and back office orientated and if my clients complain because it took me 1 hour to respond to their email. Perhaps I must advise them to sign up with Vumatel as it takes them 2 days + to trouble sheet a connection issue.