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Viraan R
1 reviews | Active since Feb 2010
12 Feb 2025, 13:10
Pathetic service from Vumatel and Vodacom
Vumatel and Vodacom has been giving me the run-around for a ticket I logged last week for my fibre line being down in Northriding. Finally, a whole week later, the Vumatel technician arrived to find the last-mile fibre cable broken on the roadside, which is part of the Vumatel infrastructure.
Now there needs to be another technical team who needs to be arranged to change the broken fibre cable on the roadside. The last time this happened last year it took Vumatel 5 weeks to resolve a similar problem.
Unbelievable!
Order number: ***
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Viraan R's updateReviewer Update
12 Feb 2025, 18:05I just received an email from Vumatel blowing smoke up their noses about how well they've done and that they've resolved my broken internet, yet they have done nothing! The fibre cable is still broken out on the roadside, the technician had left saying that it's not his division that has to do the repair and I still have no internet. Having gotten to learn over the years about Vumatel's lack of customer satisfaction, I know this work will take them weeks to resolve, and therefore am shopping around for a 5G bulk data provider. Good riddance Vuma
VR
Viraan R's update12 Feb 2025, 18:05
Reviewer Update
I just received an email from Vumatel blowing smoke up their noses about how well they've done and that they've resolved my broken internet, yet they have done nothing! The fibre cable is still broken out on the roadside, the technician had left saying that it's not his division that has to do the repair and I still have no internet. Having gotten to learn over the years about Vumatel's lack of customer satisfaction, I know this work will take them weeks to resolve, and therefore am shopping around for a 5G bulk data provider. Good riddance Vuma