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Bernhard E

1 reviews | Active since Feb 2019

25 Feb 2019, 13:35

Pathetic Service From Vumatel and Super Sonic

Vumatel has been stuffing me around for 4 weeks to get a fiber line connected to my current residence. After 4 weeks and a day taken off work I have learned that they have scheduled my installation for the 25th of March and not the 25th of February. Why would I want to wait an additional 4 weeks??? This is ridiculous. They initially didnt even know that they were responsible for the installation. Their landline also doesnt work when you select the option to speak to an agent handling installations, instead you need to patch through to another department that will then put you on hold for 13 min, after which you will try call again and the same thing will happen. Really not worth the trouble.

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Replies (1)
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Bernhard E's update25 Feb 2019, 16:08
Reviewer Update
Good day I was contacted by Julian whom promised an installation team would be sent out today. I haven't been able to reach him again. Just want to now know when the team is coming.