Pathetic Service from Vumatel

I had arranged for a fibre installation with vumatel for yesterday(12/02/2019), The guys came and installed the fibre and they said someone will come and check the device and give me the object number.They gave me a contact.I called that conntact and he said i must send him my address he will come.After 3 hours at 5pm i smsed the guy to ask if he was still coming and he didn't respond.I smsed him again after 30 minutes and he said hell send someone in the morning.That someone came in the morning(13/02/2019) and said he is done i will get the object number in the next 20 minutes. 3 hours later nothing came through and i called vumatel to inquire and the lady said they installation is incomplete, it will take another maximum of 5 days to rectify the issue.This in my opinion it is a pathetic service, no communication whatsoever i had to be the one running around making the call to check on progress.