Pathetic service from Vumatel

I have been trying unsuccessfully to activate my Vumatel fibre for many months (since August). I have spent many hours on the phone to ********** 862 with no success. About a month ago the CPE was installed in my cottage but not activated (blue & amber lights are on). I was informed that the installation was complete and that I must phone Telkom my service provider. I phoned Telkom and they arranged a three way telephone conversation during which Vumatel told me that the installation was in fact not complete and that they would e-mail me an object number which I need for Telkom. Promised for Monday. I am still waiting.

I have had numerous promises from Vumatel that they would investigate and phone me back. To date not one single response. I still have no internet connection after almost four months.

It seems that Vumatel has no interest in providing a service.