NN
Neliswa N
1 reviews | Active since Feb 2013
13 May 2024, 10:21
Pathetic service from VUMATEL
I woke up 25th April to an outage which was in Bluedowns when I question webafrica which is an ISP for Vumatel mind you I live in Khayelitsha. I followed up on Monday and they said Bluedowns is fixed, but I was still offline. I followed up again and my los red light was not going away. still today 13 May I am still offline. WEBAFRICA keeps on telling me they waiting on update from Vumatel. How are my kids expected to do school work, I pay my account I am supposed to be wroking from home.
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Replies (3)
Vumatel's replyOfficial
14 May 2024, 15:01Good day Neliswa Nocanda.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Vumatel's reply14 May 2024, 15:01
Official
Good day Neliswa Nocanda.
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
Thank you for getting in touch.
Kindly note that due to ongoing safety concerns in your area Khayelitsha, all installation and maintenance services have been temporarily placed on hold.
The situation resulted from a critical safety concern that required immediate attention. This decision to prioritise your safety has required the temporary stop of work and we believe it is the responsible and correct course of action. We know that you rely on our network for your daily needs, and we are deeply sorry for the potential impact this situation has on your work, communication, and access to information.
We would like to sincerely apologise for any delays you may experience. We want to assure you that we are trying to address the underlying issue as best as possible.
We value your support, trust and appreciate your patience and understanding as we work to resolve this matter.
Kind regards
The Vuma Team
NN
Neliswa N's updateReviewer Update
14 May 2024, 15:21Hi Vuma team
I understand your concern about your safety. When you installed my connection last year Khayelitsha was still and has been a high risk area. What about my connection, what about me, I am supposed to be working from home...how long do I wait until this is resolved cause I am sure you also dont know.
It is a very huge inconvinience, so long I keep on paying for something not working. For three weeks no connection, I need..... actually demand a refund.
I understand your concern about your safety. When you installed my connection last year Khayelitsha was still and has been a high risk area. What about my connection, what about me, I am supposed to be working from home...how long do I wait until this is resolved cause I am sure you also dont know.
It is a very huge inconvinience, so long I keep on paying for something not working. For three weeks no connection, I need..... actually demand a refund.
NN
Neliswa N's update14 May 2024, 15:21
Reviewer Update
Hi Vuma team
I understand your concern about your safety. When you installed my connection last year Khayelitsha was still and has been a high risk area. What about my connection, what about me, I am supposed to be working from home...how long do I wait until this is resolved cause I am sure you also dont know.
It is a very huge inconvinience, so long I keep on paying for something not working. For three weeks no connection, I need..... actually demand a refund.
I understand your concern about your safety. When you installed my connection last year Khayelitsha was still and has been a high risk area. What about my connection, what about me, I am supposed to be working from home...how long do I wait until this is resolved cause I am sure you also dont know.
It is a very huge inconvinience, so long I keep on paying for something not working. For three weeks no connection, I need..... actually demand a refund.
NN
Neliswa N's updateReviewer Update
14 May 2024, 15:29No one has even bothered to call me to check what seems to be the issue. All you know is giving me starndard responses. Haver you actually looked, I have over 8 emails from Webafrica and 4 emails from Vumatel telling me about my problem being escalated....what is the problem????
your tickect response speaks about you responding form 4-72hrs. but still today no one has bothered to contact me via telephonically and ask for me to reboot or something and I am not talking about speaking to a robot. Have comapsion people, your company is a company because of people like us. what if the whole of khayelitsha can be offline tomorrow.... are you going to tell them about safety issues. No man, no, no.
your tickect response speaks about you responding form 4-72hrs. but still today no one has bothered to contact me via telephonically and ask for me to reboot or something and I am not talking about speaking to a robot. Have comapsion people, your company is a company because of people like us. what if the whole of khayelitsha can be offline tomorrow.... are you going to tell them about safety issues. No man, no, no.
NN
Neliswa N's update14 May 2024, 15:29
Reviewer Update
No one has even bothered to call me to check what seems to be the issue. All you know is giving me starndard responses. Haver you actually looked, I have over 8 emails from Webafrica and 4 emails from Vumatel telling me about my problem being escalated....what is the problem????
your tickect response speaks about you responding form 4-72hrs. but still today no one has bothered to contact me via telephonically and ask for me to reboot or something and I am not talking about speaking to a robot. Have comapsion people, your company is a company because of people like us. what if the whole of khayelitsha can be offline tomorrow.... are you going to tell them about safety issues. No man, no, no.
your tickect response speaks about you responding form 4-72hrs. but still today no one has bothered to contact me via telephonically and ask for me to reboot or something and I am not talking about speaking to a robot. Have comapsion people, your company is a company because of people like us. what if the whole of khayelitsha can be offline tomorrow.... are you going to tell them about safety issues. No man, no, no.