Pathetic service from Vuma's own listed partner ISP

Fibre ordered and installed on time, thanks!

But the ISP i chose was through your website, meaning that you vouch for them.

i was told last week that the roufter will be setup the same day,m and possible dispatched for delivery the same day, else it would be done on the monday, laste tuesday or wednesday. (I have the recording with Tasreeq Adams CYBERSMART).

Needless to say, I have yet to receive the router, all i get is empty promises.

As soon as the CPE was installed (19/11 @3pm)I emailed Tashreeq the serial number, on the instruction of your installer. With the assumption that Cybersmort would do their part and get the router delivered as promised the week before. An enquiry related to possible download speed upgrade, on the next day was not responded to. Wednesday: @8am I followed for a delivery date as I needed to arrnaged for someone to be home when it arrives, I also followed up on nthe previous day's enquiry. I then also called in and was helped by Melanie (Tashreeq was apparently "off"), who then confessed that there was a backlog, i then got sent the application form for debit order etc, to use to load my account apparently.

Thursday: Tashreeq replies with some attitude that their are still in the turn aruond time of 3 to 5 days. Now changes his tune based on what was said on the telephone last: "We can only dispatch a Router to a client with an Active service, which means we have to wait until Vumatel advise us the installation is completed." He went on to say:"I have checked with our courier and they advised that the Router will be delivered Tomorrow." I reminded him that they may be in TAT, but my application was only done after I had to follow up, when he wasn't even there.

Friday (today): I called in after my wife confirmed at noon that the delivery had not taken place and asked for delivery date, my number was taken and told i would called back. this didn't happen. I called again when I got home and a friendly lady (Kaylin) assisted all she can, she promised to investigate and get back to me, even though i had been stern with her. She then called me back around 7pm and the answered was that she finally found the delivery reference number and that the delivery "Failed" due to insufficient time.

Seriously!? This is pathetic. Vumatel should urgentkly ensure that tjheir partners are taken to task, or will loose customers for their lack of service, but because Vumatel listed them as partners will be implecated.

As per email to Cybersmart, if delivered this weekend (or 1st thing monday morning), I'd consider continueing but I demand my activation fee waivered or 1st month free, or my download speed increased to 100Mbps but pay what I asked for (50Mbps). Else I cancel, and go with someone else!