Pathetic service from Vuma and Vodacom

Goodmorning We had our router delivered last week Friday and on Monday the Vuma guys were at my house installing the router and laying the Fibre. Till today between Vuma and vodacom no one can help me to get my wifi going. Everything is connected but no internet connection. I've taken off from work 3 times now to be at home for this to be corrected. And on the phone with vodacom till after 21:00 at night trying to connect remotely. No success. I've taken off from work I got a call yesterday at work to be at home today for them to come out to my house and correct everything. This morning I phone the helpline again at vodacom only to confirm everything will be sorted out today only to find nothing is on the system. What the ****** hell. Is this the way you as an company operate and do business. The SR number received is Vodacom: Your Service request number is SR*** Vodacom FTTH *** NoReply(2-84ZNS2Z). And Vodacom: Vodacom: Service request SR*** update NoReply(2-84ZWSW7).