Pathetic service from Vuma

Good Day,

To whom it may concern.

My name is Avirusha and I believe vuma is currently installing Fiber in Woodview Phoenix. For the past 24 hours starting from the 15th of September 2020 most part of Phoenix dont have electricity and today been the 16th of September 2020 Woodview and unit 21 Phoenix dont have lights due to a technician damaging the cable.

I feel this is unfair for people to be without electricity for more than 24 hours, how must people cook, see to the children needs, bath and work from home. I feel this is very unprofessional and if Vuma got qualified technician who is installing the fiber lines this power cut wouldn't happen.

I was told I needed to phone the municipality regarding this matter and for the municipality to repair the damage which is caused by vuma which I can do however I would like to know for the inconvenience caused by Vuma what is the company going to do about it due to *********** people who damaged the cable.

Some people got food stuff in the fridge and freezer which will get spoilt due to no electricity, people who are working from home unable to work and might get short paid or no pay for the day and learners unable to go to school due to now power, who will compensate for that?

I'm am disheartened and will not refer anyone to Vuma. I am not a customer and I was looking forward to Phoenix having fiber but with this terrible experience I rather not have fiber due to *********** people working at Vuma.

I am currently working from home and this cable cut is affecting my daily job.

Kind Regards,

Avirusha