BG
Barnes G
1 reviews | Active since Jan 2023
16 Jun 2024, 20:46
Pathetic Service from Vimatel Web Africa
I'm with Vumatel and I reside in the Caneside area which is in Phoenix. I must say that the service offered by Vumatel and Web Africa is pathetic. We have had no Fibre from Saturday and despite numerous fault reports we have sent no Technicians were on site for Saturday. The Technicians only came Sunday afternoon with no resolution. Web Africa does not have a number that you can call them on but a whattsup line which they take forever to respond on. They don't even credit us for the downtime we have with Fubre. Is there any other Fibre Company that provide us with service as I'm sure the entire Community is willing to join another Fibre Company. I'm actually horrified with the service I have Recieved from Vumatel and Web Africa to say the least @Telkom @Vodacom @MTN @Cell C Really appalled with pathetic Service. Barnes ***
Helpful (0)
Replies (7)0
Replies (7)BG
Barnes G's updateReviewer Update
20 Jun 2024, 07:26Hi Vumatel I did get a response from your Business but what was pathetic about the response was that I have logged the fault from Saturday and till yesterday you had no history of my fault. I was promised yesterday to have my services restored but to date I'm left with out Fibre. Call me on ***. I'm tired of chatting to your bot and not getting replies from your Agents. This is unacceptable
BG
Barnes G's update20 Jun 2024, 07:26
Reviewer Update
Hi Vumatel I did get a response from your Business but what was pathetic about the response was that I have logged the fault from Saturday and till yesterday you had no history of my fault. I was promised yesterday to have my services restored but to date I'm left with out Fibre. Call me on ***. I'm tired of chatting to your bot and not getting replies from your Agents. This is unacceptable
Vumatel's replyOfficial
20 Jun 2024, 07:46Good day Barnes
We apologize for the experience thus far. Please note that we were unable to locate the ticket logged with your ISP and logged a new support ticket regarding your inquiry. The ticket has been assigned to our maintenance team to assist. The team will be in contact.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that we were unable to locate the ticket logged with your ISP and logged a new support ticket regarding your inquiry. The ticket has been assigned to our maintenance team to assist. The team will be in contact.
Kind Regards
The Vuma Team
Vumatel's reply20 Jun 2024, 07:46
Official
Good day Barnes
We apologize for the experience thus far. Please note that we were unable to locate the ticket logged with your ISP and logged a new support ticket regarding your inquiry. The ticket has been assigned to our maintenance team to assist. The team will be in contact.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that we were unable to locate the ticket logged with your ISP and logged a new support ticket regarding your inquiry. The ticket has been assigned to our maintenance team to assist. The team will be in contact.
Kind Regards
The Vuma Team
BG
Barnes G's updateReviewer Update
20 Jun 2024, 08:58That's what I was told yesterday that a ticket couldn't be found despite me contacting your Buisness from Saturday. This is the 6th day without Fibre. I have contacted your whattsup line and it's close to an hour and no response from your Agents. Is this how blatantly you Business treats their Clients. I must say that the service you provide is appalling
Barnes ***
Barnes ***
BG
Barnes G's update20 Jun 2024, 08:58
Reviewer Update
That's what I was told yesterday that a ticket couldn't be found despite me contacting your Buisness from Saturday. This is the 6th day without Fibre. I have contacted your whattsup line and it's close to an hour and no response from your Agents. Is this how blatantly you Business treats their Clients. I must say that the service you provide is appalling
Barnes ***
Barnes ***
BG
Barnes G's updateReviewer Update
20 Jun 2024, 11:26I can't believe this Ftom Saturday we are left without Fibre and every time I chat to an Agent they say they either don't have a ticket for me or they will redirect me to the correct department. How on earth is this possible. This is totally unacceptable from such a Big Business
BG
Barnes G's update20 Jun 2024, 11:26
Reviewer Update
I can't believe this Ftom Saturday we are left without Fibre and every time I chat to an Agent they say they either don't have a ticket for me or they will redirect me to the correct department. How on earth is this possible. This is totally unacceptable from such a Big Business
BG
Barnes G's updateReviewer Update
21 Jun 2024, 14:02Vumatel and Web Africa are absolutely pathetic, it's been 7 days without Fibre and numerous communications have been sent yo both parties yet to date not a single Technician has been attending to the matter. The Whattsup Group Is also pathetic as they also have no clue what is going on after 7 days. It's so frustrating when Big Businesses behave this way.
Barnes
***
Barnes
***
BG
Barnes G's update21 Jun 2024, 14:02
Reviewer Update
Vumatel and Web Africa are absolutely pathetic, it's been 7 days without Fibre and numerous communications have been sent yo both parties yet to date not a single Technician has been attending to the matter. The Whattsup Group Is also pathetic as they also have no clue what is going on after 7 days. It's so frustrating when Big Businesses behave this way.
Barnes
***
Barnes
***
BG
Barnes G's updateReviewer Update
21 Jun 2024, 14:52Is there anyway I can get through to the CEO OR DIRECTORS of Vumatel or We Africa. I have been advising both these businesses that I Don't have Fibre from Saturday but they always tell me the problem was solved but really nothing has been done. I would like to email them the Chat History I have to highlight to them how pathetic the service is to their Customers. I'm sure these kind of reviews cannot be good doe their Business. We as the Customers are being taken for fools because we pay for full service and don't get provided for what we pay for. I'm sure this is *****
BG
Barnes G's update21 Jun 2024, 14:52
Reviewer Update
Is there anyway I can get through to the CEO OR DIRECTORS of Vumatel or We Africa. I have been advising both these businesses that I Don't have Fibre from Saturday but they always tell me the problem was solved but really nothing has been done. I would like to email them the Chat History I have to highlight to them how pathetic the service is to their Customers. I'm sure these kind of reviews cannot be good doe their Business. We as the Customers are being taken for fools because we pay for full service and don't get provided for what we pay for. I'm sure this is *****
BG
Barnes G's updateReviewer Update
21 Jun 2024, 15:59It was such a painstaking wait but there was a Lady Called Ferushka that did get my Fibre working single handidly which Vumatel and We Africa failed to do. She was absolutely brilliant with such exceptional Customer Skills. I cannot understand why this couldn't have been done 7 days ago. She corrected the problem with the use of a Technician. Thank you and your Business should really applaud you for such exception Customer Service. Welldone Ferushka.
BG
Barnes G's update21 Jun 2024, 15:59
Reviewer Update
It was such a painstaking wait but there was a Lady Called Ferushka that did get my Fibre working single handidly which Vumatel and We Africa failed to do. She was absolutely brilliant with such exceptional Customer Skills. I cannot understand why this couldn't have been done 7 days ago. She corrected the problem with the use of a Technician. Thank you and your Business should really applaud you for such exception Customer Service. Welldone Ferushka.