MM
Michelle M
1 reviews | Active since Aug 2022
20 Nov 2023, 15:09
Pathetic service form VUMATEL
They are literally the worst service provider under the sun. Our internet has been down for 2 weeks because someone tried to ***** the cables outside our yard. We logged a fault with them, sent them proof of the vandalism and yet nothing. It’s likely that we are getting this treatment because we are black and we need to beg for service that we are in fact paying for.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
20 Nov 2023, 15:51Good day Michelle
Thank you for taking our call ealier today. Please note that we escalated your inquiry to our installations team to assist resend the quotation to the email address provided as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call ealier today. Please note that we escalated your inquiry to our installations team to assist resend the quotation to the email address provided as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply20 Nov 2023, 15:51
Official
Good day Michelle
Thank you for taking our call ealier today. Please note that we escalated your inquiry to our installations team to assist resend the quotation to the email address provided as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call ealier today. Please note that we escalated your inquiry to our installations team to assist resend the quotation to the email address provided as per the phone call. We will revert once feedback is received.
Kind Regards
The Vuma Team
MM
Michelle M's updateReviewer Update
20 Nov 2023, 15:59Good day,
Thank you for the call.
Kindly advise if we constantly have to pay for re-installation when someone tries to ***** the box, which is OUTSIDE of our yard and have to control over its security? The re-installation fee doesn’t make sense as the issue is with the initial installation done by your team.
Thank you for the call.
Kindly advise if we constantly have to pay for re-installation when someone tries to ***** the box, which is OUTSIDE of our yard and have to control over its security? The re-installation fee doesn’t make sense as the issue is with the initial installation done by your team.
MM
Michelle M's update20 Nov 2023, 15:59
Reviewer Update
Good day,
Thank you for the call.
Kindly advise if we constantly have to pay for re-installation when someone tries to ***** the box, which is OUTSIDE of our yard and have to control over its security? The re-installation fee doesn’t make sense as the issue is with the initial installation done by your team.
Thank you for the call.
Kindly advise if we constantly have to pay for re-installation when someone tries to ***** the box, which is OUTSIDE of our yard and have to control over its security? The re-installation fee doesn’t make sense as the issue is with the initial installation done by your team.
Vumatel's replyOfficial
21 Nov 2023, 09:18Good day
Please note that the team has resent the quotation using the provided email address as per the phone call. Kindly advise once received.
Kind regards
The Vuma Team
Please note that the team has resent the quotation using the provided email address as per the phone call. Kindly advise once received.
Kind regards
The Vuma Team
Vumatel's reply21 Nov 2023, 09:18
Official
Good day
Please note that the team has resent the quotation using the provided email address as per the phone call. Kindly advise once received.
Kind regards
The Vuma Team
Please note that the team has resent the quotation using the provided email address as per the phone call. Kindly advise once received.
Kind regards
The Vuma Team
MM
Michelle M's updateReviewer Update
21 Nov 2023, 15:10We haven’t received anything.
MM
Michelle M's update21 Nov 2023, 15:10
Reviewer Update
We haven’t received anything.
MM
Michelle M's updateReviewer Update
22 Nov 2023, 19:43If you truly want your patience tested, decide to use Vumatel as your service provider. The second coming will arrive while we still waiting for to reconnected. The wires that were almost ****** will rust before a technician is called to do the job they should have done right the first time. yesis.
MM
Michelle M's update22 Nov 2023, 19:43
Reviewer Update
If you truly want your patience tested, decide to use Vumatel as your service provider. The second coming will arrive while we still waiting for to reconnected. The wires that were almost ****** will rust before a technician is called to do the job they should have done right the first time. yesis.