NZ
Nelisiwe Z
1 reviews | Active since Oct 2017
02 Sept 2024, 16:28
PATHETIC SERVICE!!!!!!
What a horrible service we get from Vumatel, they are quick to debit your account but take forever to assist when their Internet is down. Its been two days without connection and today I called and spoke to 3 consultants that could not pick up my account. I work from home I can not wait 48hrs without connection. I just spoke to Phili who used my address to pick up my account and still she could not assist. Can someone urgently contact me to fix this
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Replies (1)NZ
Nelisiwe Z's updateReviewer Update
03 Sept 2024, 07:09*Cameron S.*:
I have reported this issue to be attended to and resolved as quickly as possible by the Vumatel techs.
Your fault reference number is Fault #243179, please note that we try and get your service working as quickly as possible,
depending on the cause or severity of the issue causing the disruption,
but rest assured that our Faults management team will monitor and update you on any feedback if necessary.
If you are still experiencing the same issue within 3 days please let us know so that we may take it further.
I fif not grt a reference number starting with 00,the reference number provided to me on WhatsApp and email was #243179.
Its day 3 without connection and I'm working from home can this be sorted immediately
I have reported this issue to be attended to and resolved as quickly as possible by the Vumatel techs.
Your fault reference number is Fault #243179, please note that we try and get your service working as quickly as possible,
depending on the cause or severity of the issue causing the disruption,
but rest assured that our Faults management team will monitor and update you on any feedback if necessary.
If you are still experiencing the same issue within 3 days please let us know so that we may take it further.
I fif not grt a reference number starting with 00,the reference number provided to me on WhatsApp and email was #243179.
Its day 3 without connection and I'm working from home can this be sorted immediately
NZ
Nelisiwe Z's update03 Sept 2024, 07:09
Reviewer Update
*Cameron S.*:
I have reported this issue to be attended to and resolved as quickly as possible by the Vumatel techs.
Your fault reference number is Fault #243179, please note that we try and get your service working as quickly as possible,
depending on the cause or severity of the issue causing the disruption,
but rest assured that our Faults management team will monitor and update you on any feedback if necessary.
If you are still experiencing the same issue within 3 days please let us know so that we may take it further.
I fif not grt a reference number starting with 00,the reference number provided to me on WhatsApp and email was #243179.
Its day 3 without connection and I'm working from home can this be sorted immediately
I have reported this issue to be attended to and resolved as quickly as possible by the Vumatel techs.
Your fault reference number is Fault #243179, please note that we try and get your service working as quickly as possible,
depending on the cause or severity of the issue causing the disruption,
but rest assured that our Faults management team will monitor and update you on any feedback if necessary.
If you are still experiencing the same issue within 3 days please let us know so that we may take it further.
I fif not grt a reference number starting with 00,the reference number provided to me on WhatsApp and email was #243179.
Its day 3 without connection and I'm working from home can this be sorted immediately